Customer Service Questions?
We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…
- How to Order
- Payment Methods
- Delivery Charges and Time Frames.
- Security Measures
- Returns Policy
- Product and Service Guarantees
- Privacy Information
- How we can be Contacted
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for. If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Postage & packing is calculated at the checkout stage of the purchase and generally ranges in Western Australia depending on the parcel size. Where postage costs calculated at the checkout do not match our real costs, we reserve the right to not proceed with the order, but inform you of the real cost and give you the choice as to whether you are willing to proceed with your order and pay any additional freight costs. Please note that we make every effort within reason to calculate an accurate freight cost on the web site so as to avoid this situation.
Delivery Time Frames
As soon as we receive your order we will process, package and ship the goods to you using one of our delivery services. We check for orders regularly during the day and night and we are notified as soon as your order is placed. Orders placed on Saturdays or Sundays may be processed on these days but are generally processed first thing Monday morning.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you. We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund.
In these instances, please contact us immediately to arrange pickup of your purchase.
In Australia: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase. If there is a problem you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition.
We will honour the manufacturer’s warranty as stated on the product and assist you in making any warranty claims
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.
Offer to Purchase Terms
By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We will endevour to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.
Security & Privacy
All orders are made through our secure web server. The checkout page will show a padlock to indicate that all information is securely encrypted. See our security page for further information.
We are committed to maintaining your privacy. See our full privacy statement elsewhere on this site.
We also accept orders by telephone and fax. Please go to our contact page for details
As we absolutely refuse to have an unhappy customer, we make sure that every order that leaves our online store is checked for quality and carefully packed. If there is any problem with your order, such as damage in transit, please inform us as we will either replace the order (on return) or refund the total amount if it has been passed.
Security Safeguards & Delivery Details
We think customers should know the physical location and identity of businesses with whom they intend to deal, accordingly we have included our address and other trading details on this page and other pages of this website. You can elect to order and pay online, by phoning us in office hours, by printing and faxing the form provided, or by going to the online form and sending the payment details.
We use SSL technology which encrypts credit card information, your browser will probably alert you when you enter the secure area, and you will see the icon of a locked padlock or key at the bottom of the screen indicating the secure status.
Orders for Local City, Suburban and State Delivery
All orders received Monday to Friday by 1pm local time are delivered the next day using our courier service network. Friday pickups can be delivered on Saturday in most major country centres.
No orders are delivered on Sundays unless otherwise stated.
We accept payment for online orders through the major credit cards of Visa and Mastercard.