Customer Service for Mr Sheepskin Online
We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…
- How to Order
- Payment Methods
- Delivery Charges and Time Frames.
- GST and Taxes
- Security Measures
- Returns and Refunds Policy
- Product and Service Guarantees
- Garment Care
- Privacy Information
- How we can be Contacted
Online Orders: Ordering on this web site is very easy - simply follow these steps
- Browse our surf and sail hardware collection and find the items you would like to purchase. Choose your preferred colour and size.
- Add the item to you shopping cart. Make sure you check the size chart to get size equivalents if you are ordering outside Australia
- Repeat the process until you have all your items and view your bag.
- Click on the checkout item to go to our secure ordering page. It opens a new page so allow it if the page is blocked.
- Fill in the details you are prompted for and submit your surf and sail hardware order
- An initial email will be sent to you immediately and one will be sent once we process your payment for your order.
Please ensure that a secure address is given as we cannot take responsibility for lost or stolen parcels unless the parcel is sent by courier with signature on delivery.
Phone Orders: Australian customers can call us free of charge during business hours WST on 1800 008 482 for information or to place an order.
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.
You should receive your order within 2 to 14 days depending on your location.
A charge of 10% GST is included in the retail price shown. The price shown is the price charged for Australian customers.
GST on international orders
International Customers do not pay the GST and will pay less for the item than that shown on the site. The total price of your order will include the 10% GST at the start of the checkout. However, this will be reduced when your international delivery destination is specified and we automatically deduct the Australian GST from your order.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
We accept all returns within 14 days from when the order is sent. All swing tags must be attached to returned garments and items must be unworn and in good condition. We do not charge to post exchange garments if the size is incorrect but the parcel will be sent by road (if express post is required there will be a charge of $5). We cannot guarantee the parcel if sent by road. For security, we recommend paying the extra to avoid lost parcels. Returns must be sent to our secure Post Office Box at PO Box 4493 Myaree WA 6960 using the return slip sent with the original parcel.
Please allow 14 working days from when we receive the return if a refund is requested. We will check to ensure that the garment is unworn, the paperwork is then forwarded to our accounts department for the refund to be processed. Credit card refunds can take a few days to show in accounts from when they are processed.
If the style is changed postal charges will occur. Postage charges are not refundable. Refunds will be issued within 14 working days from when the items are received by us.
SALE ITEMS - Sale stock is limited. If you would like to exchange a sale item, full postage charges are applicable if the item is in stock.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation.
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone and email addresses can be found on the contact page.
Go to the Contact Page >>